Yolanda
The Truth Behind…The SENSA Free 30 Day Trial
Hi Sprinklers!
I’m so excited! SENSA® is everywhere now! Where ever I turn, there’s a SENSA® ad in a magazine or infomercial running on the television. SENSA® was even named GNC’S Most Innovative Diet Product of the Year for 2010! AWESOME! It feels really good to work for a company that has helped thousands of people lose millions of pounds and change their life…maybe even saves a few lives! For those who want to try SENSA®, what are you waiting for! I know some of you may be skeptical, wondering if SENSA® is too good to be true since you’ve probably tried diets that leave you feeling hungry and moody enough to bite the person sitting next to you. Well, SENSA® is different weight loss program that you really need to experience yourself! This is why we give you the opportunity to try SENSA® before you buy it with our 30 day free trial offer!
“30-Day FREE TRIAL…What’s that about?”
Well, I’m glad you asked! Our customers get the unique opportunity to try before they buy for 30 days, without paying for the product. I know you have some questions, so I wanted to take this time to debunk any myths surrounding the 30 day free trial offer, because I didn’t want that to be your reason for not trying SENSA®.
Here’s the truth behind the SENSA® 30 day free trial…
What’s included in the trial package?
- SENSA® 2-Month Starter Kit
- How to Guide
- Getting Started DVD
- Packing slip
“But wait you said it was a 30 day trial! Why are you sending me two months?”
Good question! The trial is for 30 days on a 60 day supply. You get to use the SENSA® product without being charged for it (that’s where the term FREE trial comes in) for 30 days to see if you like it. Now imagine that you get the trial, love it, start losing weight, then at the end of 30 days, you run out and can’t sprinkle. You now have to place an order, wait for it to be delivered, then start to sprinkling again…all the while worrying if the lapse in usage adversely affected your weight loss. No need to worry since we took the liberty to send you the second month up front. Now when you fall in love with SENSA®, as we know you will, you won’t have to worry about ordering in time so you stay consistent…which is the key to success on SENSA®.
“Where are the trial terms? I don’t see them. Are you guys a scam?”
The trial terms are present. Take a gander at how the terms look when you are placing your order:
Our hope is that you read and understand the details of the offer, which is why we explain them prior to collecting your payment information and provide the customer service contact information to help answer any questions you may have. We want you to have a positive experience with SENSA® Weight Loss and our support staff is always happy to help.
Is it one of those things that keeps sending me product and charging my credit card without my permission?
Let me explain the details of the trial offer as they appear during checkout: “You have a full 30 days to try SENSA. If you enjoy SENSA, do nothing and you will be billed for the 2-Month Starter Kit one low payment of $89.95 at the end of the free trial. That’s a 43% savings off the retail price! If you decide to keep your 2-Month Starter Kit, you will be automatically enrolled in our SENSA Auto-Ship Delivery Service. As part of the SENSA Auto-Ship Delivery Service, you will receive a fresh 2-month supply of SENSA every 60 days at the low price of only $89.95 so you never run out. You will be charged this price every 60 days, billed to your credit card, plus shipping and handling. If for any reason during the 30-day trial period you are dissatisfied with your SENSA product, simply log into your account on mysensa.com or call Customer Care at 866-514-2554 to cancel. You will need to generate a Return Merchandise Authorization (RMA) number and return all open and unopened products.”
SENSA® is a six-month system and we don’t want you to forget to order or run out of sprinkles while you wait for a delivery, so we set you up to receive a fresh supply every two months. However, this is YOUR weight loss program, and if the frequency of shipments doesn’t suit you, just log into your account on the new, awesomely redesigned MySENSA.com to postpone shipments, cancel shipments, or update your account information, anytime! Just keep in mind that if you fall into the “do nothing” category that you agree to receive auto-shipments every 60 days until you reach your weight loss goals or cancel your future shipments.
Why do I have to send back the product? I thought this was a free sample!
Remember, we send two month of full size products, not samples, that you are able to use for one month without being charged for it. All we ask in exchange for this awesome opportunity is if you aren’t satisfied with your weight loss that you cancel your trial and send back the products. We give you plenty of time to send back the shakers so you can ship them regular mail. Just make sure when you cancel, you get a RMA number, which you need to write on the outside of the package so our warehouse can properly process your return.
I sent the product back without canceling first or obtaining a RMA and you guys charged me…I’M UPSET!
It sounds like you didn’t properly cancel your shipments and obtain a RMA before sending it back. Check out your packing slip under the please note section where it reads: “Return packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing.” In order to promptly and accurately process your request, we require a RMA number, which can be obtained online at MySENSA.com or by calling our customer service department at 866-514-2554, M-F 6AM-4PM, PST. We’re sorry to see you go, but we want to make sure you understand our return policy so there aren’t any misunderstandings, and wish the best in your future endeavors.
So there you have it folks… the truth about the SENSA® Free 30 Day Trial! We hope that gives you some insight into the trial and dispels any myths that may be hindering you from making the decision to try SENSA®. SENSA® WORKS! Just check out our testimonial’s success stories. If you have any questions, feel free to ask them! Don’t forget to sprinkle!
Yolanda
May 3rd, 2011 at 11:42 am
I have no credit card and can not pay for it like this. Is there anyway that you can send it to me and when it arrives i will pay for it with cash? Cuz i dont have enough money to go to a GNC and pay that whole thing, please i am desperate:-)
May 4th, 2011 at 3:00 pm
Hi Megan. Unfortunately, we don’t offer COD. What you can do is log into our community on http://mysensa.com and join some of our groups. Many of the groups have giveaways and contests and you may be able to win your SENSA. Good luck!
May 7th, 2011 at 10:55 am
Hi is Sensa available in Canada?
May 7th, 2011 at 1:29 pm
I cancelled the ordered and accepted a 60% offer. My packaged was received on the 18th of April. I was charged for the total amount of $89.95. I advised that the packaged was received after the expected receiving date of May 6th. This did not comply with what you say is the Sensa policy. I look forward in receiving the credit to my account.
May 9th, 2011 at 9:31 am
Not yet. We are working on it.
May 9th, 2011 at 9:38 am
Hello. Looking at your account, I don’t see where you cancelled and received a discount. I took the liberty of cancelling any future shipments as well as giving you a discount. We don’t offer a 60% discount though. We only offer a 50% discount, so you are receiving a $49.00 credit to your account.
May 16th, 2011 at 8:13 pm
HI I ALL READY ORDER THE FREE TRIAL AND I WANT TO RECEIVE THE 2 MONTHS STARTER KIT FOR $89.95 I JUST WANT TO KNOW IF AFTER I RECEIVE THE 2 MONTHS CAN I CANCEL BECAUSE I WANT ONLY TO TRIED FOR 3 MONTHS
THE FREE TRIAL AND THE ONE YOUR GOING TO CHARGED IN MY CREDIT CARD FOR KEEP THE FREE TRIAL THE 2 MONTHS
May 18th, 2011 at 9:03 am
Hi Esperanza. You can cancel anytime online at http://mysensa.com or by calling our customer service department at 866-514-2554.
May 23rd, 2011 at 12:02 pm
I have High Blood pressure and have had a heart attack five years ago. Is SENSA safe for me to use? I have had it for two days now and I seem to be a little light headed, is that normal?
May 23rd, 2011 at 5:11 pm
Hello. Losing weight alone can cause headaches, however, some users embrace new healthy lifestyle changes when they start SENSA that can result in temporary side effects. For example if you give up soda or other caffeinated beverages you may experience headaches for a short duration of time. Increasing your water consumption may help with this side effect. Also as SENSA is designed to allow you to feel full on less food, you may notice some stomach discomfort if you continue to eat larger portions. To combat this effect, try to eat slowly and stop eating as soon as you start to get full.
June 4th, 2011 at 9:13 am
But how does Sensa work? I just don’t see anything on this.
June 7th, 2011 at 3:08 pm
When canceling I was offered to keep what I have for a fifty percent dicount. I thought that was worth my trouble, to not have to ship back the product. I had canceled three months ago, and today I was just charged like 98 dollars!!! Whats going on? DO I need to cancel my credit card?
June 10th, 2011 at 10:13 am
Hi Marguerite. We think there was some kind of mix-up. Please check your email as one of our team members is sending you a message.
July 10th, 2011 at 8:26 am
I have lost my sense of smell. I can smell some things, but I usually pick up on the “grossest” “particles” of the smell’s make-up. Will I still be able to use the product?
July 11th, 2011 at 10:52 am
Hi Star. SENSA works primarily with your sense of smell, so if that’s compromised, it may not be very effective for you.
August 1st, 2011 at 1:21 pm
Im only 13 but no other diets and exercise seem to be working for me is SENSA only recommended for adults or can i use this too? If so is there a way that i could use the free trial and then send the second supply back before i get charged? i dont have the money to pay for the monthly supply and i only want to try it and see how it works.
August 24th, 2011 at 10:00 am
Hi Katelyn! We’re sorry, but SENSA is only approved for adults 18+. Please speak to your parent/guardian about your weight loss options, especially before you place any orders.
October 9th, 2011 at 11:02 am
I would like to order this too, but I live in canada. When do you think I can start to order this? Thanks
October 10th, 2011 at 11:34 am
Hi Julie. We will be in Canada in about 3 weeks. We will announce the date and times on http://facebook.com/sensa
November 23rd, 2011 at 10:20 am
I have recurrent meningiomas that I have been battling for over 4 years now and am still be treated for, could this interfere with the success of the the product working?
December 4th, 2011 at 6:21 am
Hi, I have Crohn’s disease which is an intestinal disease and was wondering if this was a safe product to use. Have they done any test with people that have intestinal problems? There are a lot of things I can not eat or take with this disease and am currently on Chemo. Thanks!
December 6th, 2011 at 4:17 pm
Hi Melissa. All of the ingredients found in SENSA are on the FDA’s GRAS (Generally Recognized as Safe) list and can be found in foods you already consume on a daily basis. If you have food sensitivities or allergies, specifically to soy or milk, you may want to consult with your physician prior to using.
December 13th, 2011 at 8:03 pm
Yolanda,,
So have you tried Sensa as well? How did it go for you? I think you explained your return policy sufficiently I haven’t tried Sensa, but thought you represented your product honestly.
December 15th, 2011 at 2:29 pm
Hi B. Yes, I have and I’m still using the product and I love SENSA Quench. I’m glad you took the time to read my blog. Thank you!
December 26th, 2011 at 9:55 am
all i want 2 know is what are the ingrdints
December 28th, 2011 at 12:41 pm
Hi Jackie. Here is a link to the ingredients: http://www.trysensa.com/frequently-asked-questions.htm#q23
January 4th, 2012 at 9:19 am
I sent an order to try Sensa, but returned it. I feel that it is VERY misleading how it is worded 30 day fee trial. You pay for it. Also I paid for the return shipping , which cost over $7.00. I did not see any thing which paid return postage. I really wanted to try the product, but the ethics of the advertising turned me off and made me angry.
January 4th, 2012 at 3:40 pm
Hi Susan, we are sorry you feel that way, as SENSA is a great product that will help you lose weight. We never claimed to offer return shipping on the package and we do try to be very upfront about our trial terms. We hope you find what works for you!
January 6th, 2012 at 1:38 pm
Is Sensa available in stores? If not, will it ever be and when?
January 6th, 2012 at 3:58 pm
Hi Kathie. SENSA is available in GNC stores nationwide and Costco.
April 19th, 2012 at 7:50 am
I am trying to get my free sample of sensa and I am in canada and it seem to only show the u.s.
please tell me how to get my free sample so I may try this product
tahk you devra
July 7th, 2012 at 9:58 am
Hi! I am wondering whether or not you ship to Canada now ? Thank you !
July 12th, 2012 at 5:47 pm
i found that Sensa went above and beyond as far as me trying the 30 day free trial. I am on my 3 and 4 months just starting month 3. I have lost 11 pounds and i simply love the product with no side effects. oi just wanna know what happens when i complete my 6th month. i have also tried the chews they are effective as well. Love Sensa
July 16th, 2012 at 10:00 am
what makes this product work and how? thank you
July 17th, 2012 at 2:04 am
Do you have to be charged on your credit card?Will they charge you when you return your 30 day trial i know it is free but some people say they are charged.
August 6th, 2012 at 5:57 pm
im about 80 pounds over weight im so hoping this really works
thank you
della wessel
1593 college ave. lower
windsor ontario
n9b1m2
August 6th, 2012 at 5:58 pm
im about 80 pounds over weight
i really hope this works
thank you
sincerely
della wessel
August 8th, 2012 at 10:31 am
I OPEN THE SECOND MONTH BY ACCIDENT, I WILL KEEP THIS ORDER AND WILL BE BILL FOR 89.95 RIGHT? AND THEN I WANT TO CANCEL ANY OTHER ORDER. DO I UNDERSTAND THIS IS THE WAY IT WORKS.
August 14th, 2012 at 8:49 am
Please cancel any further shipments of Sensa
August 14th, 2012 at 11:12 am
Hi Ronwestfort. This is not the appropriate channel in which to cancel. As stated on the packing slip that accompanied your trial, you must either call into customer service at 866-514-2554 to cancel or cancel online at http://mysensa.com.
August 20th, 2012 at 8:44 am
Please send me your address to mailback the Sensa so I can double check the one you gave me.
Thanks, Milan R. Ayers
August 21st, 2012 at 10:15 am
Milan, please call customer service regarding your account. 866-514-2554
August 27th, 2012 at 5:18 am
I think the terms and conditions about being charged $90 should be a little bit bigger and maybe shown to the customer on more than one screen. I ordered this “free” trial and received it while I was on vacation. By the time I got home it had been nearly a month. I then noticed several days later that my bank account was charged for the $90. I hadn’t even opened my sensa to start using because I had just got back in town, and they said I couldn’t return it when I called. Pretty upset because I hadn’t even had the opportunity to try it yet and then was charged the money. Now I don’t have enough cash to pay my water bill. Thanks Sensa
September 3rd, 2012 at 7:12 am
You can buy Sensa at Costco, they have up to month six at $41.99 each, shipping and handling is included and it takes 3-5 business days from the time you order it before you to get it. And they also sell the appetite control chews for $31.99, shipping and handling included. You can look it up on Costco.com or feel free to copy and paste this website if you would like to check it out for yourself: http://www.costco.com/Browse/ProductSet.aspx?Prodid=11758029&search=sensa&Mo=1&cm_re=1_en-_-Top_Left_Nav-_-Top_search&lang=en-US&Nr=P_CatalogName:BC&Sp=S&N=4001222&whse=BC&Dx=mode+matchallpartial&Ntk=Text_Search&Dr=P_CatalogName:BC&Ne=4000000&D=sensa&eCat=BC|589&Ntt=sensa&No=0&Ntx=mode+matchallpartial&Nty=1&topnav=&s=1
September 9th, 2012 at 7:56 pm
I’m really confused. Simple questions: is my opened Month 1 supply considered the Free Gift for me to keep? Or am I supposed to return that opened product? I’ve cancelled my account.
September 13th, 2012 at 12:41 pm
Hi Liz! If you cancelled before your trial end date, then you would need to send back all open and unopened shakers. Please make sure you obtain a RMA from customer service before sending anything back. If you cancelled after your trial end date, then you would keep what you received, as you were charged for it, and then cancel any future shipments if you do not want to receive anymore.
September 18th, 2012 at 10:27 am
I haven’t received my free trial yet but am wanting to know that if I do start using the product and decide to return it within the 30 days, am I going to be billed for what I used? I’d like to try the product but I won’t try it if I am going to be billed for the amount I did use during the 30 day trial.
September 29th, 2012 at 4:13 pm
Hello, I ordered sensa and just received it like a week ago, my whole family has been using the product and I was unaware and nearly all 4 shakers are empty, I only planned on trying it for free, and it’s very confusing when you say that you return all open and un-opened products. Because I’m stuck with 4 empty shakers and I don’t want to get charged that high of a price.
October 7th, 2012 at 4:48 am
Hey, I just finished talking to some lady karen i gave her my information and she didnt even take down my address or anything after me giving out my visa information, what should i do
October 9th, 2012 at 5:39 am
If the starter kits includes 2 months supply…where is the free 30 days come into play????
November 20th, 2012 at 1:07 pm
i would love to try sensa weight loss for free without the one month supply and then if i see im loseing weight i could tell others of it and start to order more im from st.maarten and our people dont believe that you on a dieet untill they see its happing to some one thank you for understanding.
November 29th, 2012 at 10:14 am
Please call 866-514-2554 and speak with a supervisor.
December 8th, 2012 at 1:27 pm
To whom this is concern to i wasn’t paying much attention when i ordered the 30 day free trial of sensa do i get what i ordered free and if i like it then if i want anymore it will cost me 89.00 and some cents i sure would like to get an email leting me know thanks Diane
December 12th, 2012 at 11:59 pm
Hi Diane! We understand that mistakes are made and you are able to cancel anytime within the 30 day period, however, as per the instructions on how to cancel to avoid being charged, you need to cancel by either calling customer service at 866-514-2554 or online at http://mysensa.com. We cannot cancel your order over the blog. Thank you!
January 11th, 2013 at 5:43 pm
I cancelled before my trial was over, sent the sensa back EVERYTHING I was sent and put the RMA number visibly on the postage box. Yet the trial ended in oct and I just now saw a 89.95 charge on my account. I made sure I did everything I was told to not get charged. Especially now, months later.
January 14th, 2013 at 4:16 pm
Hi Brittany! We apologize for that. It looks like you spoke to our customer service department and were refunded the full $89.95.
January 23rd, 2013 at 9:20 am
Ok!! If I have a chance to use SENSA free for 30 Days free and then want to use it again for only another 30 day or no more than another 30 Days, will I have to still pay $89.95 even if I only want to use it for 2 months?
January 31st, 2013 at 12:59 pm
Please make sure to call customer service if you feel you need an extension on your original trial end date to avoid being charged.
February 13th, 2013 at 6:43 am
I am going to be charged next week, so I need to get the RMA! I cant speak with anyone on the phone! Where do I go on MySensa.com? I dont see where you can cancel!
February 21st, 2013 at 5:21 pm
Wish to cancel product future shipments. I will pay for the Free Trial.
February 25th, 2013 at 10:32 am
Hello Bill. Please either go online to http://mysensa.com or call 866-514-2554 to cancel. We cannot cancel for you.
March 10th, 2013 at 6:41 am
I just got my package and my doctor does not want me to use it i want to return it before my moms card is charged 90$ how much does the shipping cost to return it usually i purchased the 30 free trial and they gave me two months , and if o return it i want to know if they stop any shipments or billing me please respnd
April 10th, 2013 at 1:21 pm
I ordered this for my wife, and she didn’t care for it so I cancelled my account and returned the product under RMA #2724872 in mid January. I was surprised today, April 10th, to receive a call from your collections department saying that my credit card had been declined. I’m also being told that if I can’t prove that I returned the product that they will pursue collections for the balance. I will certainly look for the receipt and tracking numbers, but it has been 10 weeks and I’m not certain that I will be able to find them. Can you offer any relief here?
April 16th, 2013 at 8:48 am
Hi Chas. We have made sure your account is canceled and you are out of collections.